Our Socks
FAQ
The socks we make at Sockwell are anything but ordinary, and for that reason, we know you have questions. Whether you’re looking for the perfect sock for your needs, want to find information about our sustainability practices, or are simply curious about the materials we use, this page is designed to give you the answers you need. Below are some of our most commonly asked questions and links to help you find the answers. If you don’t see your question listed here, please reach out to us directly so we can help you!
How should I wash Sockwell merino wool socks?
EASY WASH
Turn Inside Out, Machine Wash Warm, Tumble Dry Low Heat, Do Not Bleach.
CARING WASH
Machine wash cold, air dry. Better for the planet, good for your socks.
What size should I get?
Not sure what size to order? Check out our easy-to-use size chart.
Fuller calf? Check out our wide-fit styles in the women's lifestyle compression collection, which have approximately 17.5" circumference.
How fast do you ship orders?
Orders typically ship within 3-5 business days, excluding weekends and holidays. Once the item leaves our facilities, shipping timelines vary based on the method selected during the check out process. Shipping timelines are provided by the carrier. Typically, with Standard Shipping you should receive your order within 5-7 business days.
Warranty & Defects
If your socks are defective or damaged, you can exchange them for a similar style.
To exchange a defective or damaged item, please send us a message at the Chat Box detailing the product issue, including photos of the defect or damage. We will respond as soon as possible to exchange the item. We may request that you send your item to us for inspection and quality control.
Returns & Exchanges
If you'd like to return your socks for a refund or exchange them for a different size, style, or color, you may do so up to 7 days after purchase. After 7 days, we unfortunately can’t offer you a refund or exchange.
To return or exchange an item, please contact our Customer Service team at the CHAT Box or (Mon-Fri, 10am - 5pm).
To be eligible for a return or exchange:
- You must have an order number, receipt or proof of purchase.
- Your item must be unused and in the same condition that you received it.
- Please return in original packaging if possible.
If Requesting a Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
Late or missing refunds
If you haven’t received a refund yet:
- Please check your bank or credit card account again.
- Contact your bank or credit card company. It may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund yet, please send us a message at the CHAT Box
Closeout Items
Only in-season items may be returned. Unfortunately closeout items cannot be returned for a refund or exchange.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.